Refund and Returns Policy

  • Registration and Payment:
    • Participants must complete the registration process and provide accurate and up-to-date information.
    • Full payment is required to secure a spot in the training course.
    • Payment methods accepted will be outlined in the registration process.

Cancellation and Refund Policy

1. Participant-Initiated Cancellations:

    • Participants may cancel their registration and receive a full refund (less any applicable transfer fees) if the cancellation request is submitted at least 60 days prior to the training date.
    • Cancellations made within 30–59 days of the training date may be eligible for a 50% refund, depending on the circumstances.
    • No refunds will be issued for cancellations made less than 30 days prior to the training date.

2. Visa Denials:

    • If a participant is unable to attend due to a visa denial, the standard cancellation policy does not apply. Instead, participants may transfer their registration to another training venue or a later training date, subject to availability. No refunds will be issued in the case of visa denials.

3. Provider-Initiated Cancellations or Rescheduling:

    • The training provider, MzN, reserves the right to cancel or reschedule any course due to unforeseen circumstances.
    • In such cases, participants will be notified at least 30 days in advance and offered:
      • A full refund of the course fee, or
      • The option to transfer their registration to the rescheduled course or another training date.

4. Costs Associated with Travel and Accommodation:

    • MzN is not responsible for any costs incurred by participants for travel, accommodation, visa applications, or related expenses in the event of course cancellations or date changes. Participants are strongly encouraged to purchase refundable or flexible travel arrangements.

5. Substitutions and Transfers:

    • Participants unable to attend may nominate a substitute attendee at no additional cost, provided the request is made at least 14 days prior to the training date.
    • Transfers to another training venue or date are allowed once per registration and must be requested at least 30 days prior to the originally scheduled training.

6. Force Majeure:

    • MzN shall not be held liable for cancellations or delays caused by events beyond its reasonable control, including but not limited to natural disasters, government regulations, strikes, pandemics, or other emergencies.